About the position
At Aspen Dental, we prioritize our employees by providing a secure and stable work environment within a leading dental service organization (DSO). As a Patient Experience Coordinator, you will play a vital role in enhancing patient satisfaction and loyalty. This full-time position offers a competitive salary ranging from $17 to $19 per hour, along with a comprehensive benefits package that includes health, dental, vision, and a 401(k) savings plan with matching contributions. Our commitment to your professional growth is evident through our best-in-class training program, which equips you with the skills necessary to excel in your career. You will also enjoy a flexible schedule that allows for a healthy work-life balance. In this role, you will be responsible for performing various front-office tasks that contribute to creating lasting impressions on patients. You will report directly to the Manager and participate in a four-week training program designed to ensure your success. Your primary duties will include providing exceptional patient service, scheduling and confirming appointments, organizing patient charts, verifying insurance information, and managing payment collections. Additionally, you will be responsible for balancing nightly deposits and processing credit card transactions, as well as completing any other tasks assigned by the Manager. Your efforts will directly impact the patient experience, fostering trust and loyalty within the community. Aspen Dental-branded practices are independently owned and operated by licensed dentists, and you will be part of a supportive culture that encourages collaboration and innovation. We are dedicated to giving back to the communities we serve and positively affecting the lives of our patients. Join us in making a difference in the dental care experience.
Responsibilities
- Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
- Schedule and confirm patient appointments, organize charts, and verify insurance and payment collection.
- Balance nightly deposits and process credit card transactions.
- Perform additional tasks as assigned by the Manager.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills with an ethical mindset.
- High regard for time management.
- Organized and detail-oriented.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan with match
- Career development and growth opportunities
- Free Continuing Education (CE) through TAG U
