Patient Experience Specialist/Lead Front Office Administrator

$39,520 - $49,920/Yr

Sightline Ophthalmology - Gig Harbor, WA

Full-time - Entry Level

Gig Harbor, WA

About the position

The Patient Experience Specialist/Lead Front Office Administrator plays a crucial role in managing the front office operations of a boutique comprehensive ophthalmology practice. This position focuses on enhancing the patient experience by ensuring efficient administrative processes, greeting patients, and coordinating their care. The role offers opportunities for growth into leadership and management, making it ideal for candidates who are energetic, detail-oriented, and passionate about patient care.

Responsibilities

• Lead the front office and administrative experience for patients.
• Create streamlined and efficient processes to enhance patient experience.
• Greet patients and ensure accurate information entry for seamless service.
• Answer phones and schedule patient appointments.
• Process prior-authorizations and referrals accurately.
• Follow up with patients to ensure their needs are met efficiently.
• Coordinate patient flow with team members to ensure satisfaction.

Requirements

• Previous customer service experience required.
• Medical office experience preferred.
• 2 years of experience in ophthalmology or other medical office settings is preferred.
• Associate's degree or equivalent experience.

Nice-to-haves

• Experience with medical terminology (1 year preferred).
• Strong computer skills (2 years required).

Benefits

• Employee discount
• Paid time off