Patient Experience Specialist - OB/GYN Clinic - Grinnell

UnityPoint Health - Grinnell, IA

Full-time - Entry Level

Grinnell, IA

1,001-5,000 employees

Hospitals

About the position

The Patient Experience Specialist at UnityPoint Health plays a crucial role in ensuring a positive experience for patients visiting the OB/GYN clinic. This position is responsible for creating accurate registration records, collecting necessary demographic and financial information, and facilitating the billing process. The specialist greets patients, answers inquiries, schedules appointments, and provides exceptional customer service while maintaining confidentiality and compliance with policies.

Responsibilities

• Greet patients and visitors and obtain accurate demographic and insurance information for office records.
• Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photocopy & scan insurance cards and driver's license.
• Collect copayments, coinsurance, and past due balances at time of service.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Answer telephone calls promptly and accurately, taking messages and directing calls appropriately.
• Schedule and maintain patient appointments for provider and nurse schedules.
• Manage preregistration work queues.
• Retrieve, file, photocopy, or scan medical correspondence, reports and miscellaneous items, as requested.
• Collect payments, issue receipts, and reconcile daily accounts receivable activity to prepare for daily deposits.
• Open and/or close clinic following specific guidelines of the individual clinic.
• Monitor supplies and forms to assure adequate stock and compliance.
• Complete all clinic medical record requests.
• Adhere to all confidentiality policies and procedures.
• Demonstrate initiatives to improve quality and customer service by striving to exceed customer expectations.
• Readjust work assignments according to backlogs, absences, etc., and report to leadership.
• Balance team and individual responsibilities.
• Be open and objective to others' views, give and welcome feedback, and contribute to positive team goals.

Requirements

• Graduate of high school or equivalent.
• Previous healthcare experience - Preferred.
• Working knowledge of medical terminology and third-party payer is helpful.
• Valid driver's license when driving any vehicle for work-related reasons.

Benefits

• Competitive Total Rewards program with benefits options that align with your needs and priorities.
• Commitment to team members and a positive workplace culture.
• Opportunities for support and development to enhance employment experience.
• Community involvement initiatives.