Baptist Health South Florida - Boca Raton, FL
posted 3 days ago
About the position
Applies only to Emergency Department and BOS Digital Registration. Responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput. This incumbent will be responsible for meeting individual collection goals. Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers. This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Responsibilities
- Complete varied duties to support the revenue cycle, compliance, and patient experience.
- Accurately and efficiently complete tasks in areas of registration, financial screening, verification, and patient throughput.
- Meet individual collection goals.
- Maintain a close working relationship with all members of the clinical team.
- Work as needed on weekends, holidays, and during disastrous events.
- Deploy legal, ethical and compliance related documents to patients at the time of registration.
- Provide professional, compassionate and friendly service to patients, families, employees, physicians and community members.
Requirements
- High School diploma or equivalent (Cert, GED, Trn, Exper).
- Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection.
- Complete and pass the Patient Access training course.
- Ability to perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
- Ability to multitask and have an agile mindset.
Nice-to-haves
- Associates Degree preferred.
- Knowledge of healthcare regulatory guidelines including HIPAA, AHCA, EMTALA, etc.
- Understanding of insurance contracts, collections, authorizations and pre-certifications.
- Familiarity with Microsoft Office products and EMR applications.
- Knowledge of medical terminology.
- Bilingual in English and Spanish/Creole.
