Patient Financial Services Coordinator

$25 - $35/Yr

Fred Hutchinson Cancer Research Center - Seattle, WA

Seattle, WA

Hospitals

About the position

The Financial Coordinator ensures that all authorizations/certifications requirements are completed in accordance with the payer's criteria, in a timely manner, prior to services being rendered. Works with insurance companies on behalf of patients to determine coverage and benefit limits.

Responsibilities

• Obtains benefits and secures insurance approvals.
• Coordinates the resolution of insurance issues with other departments.
• Notifies and documents approvals for other departments and partner organizations.
• Answers insurance related questions from patients, schedulers, providers, and partner organizations.
• Address patient complaints and escalate as needed.
• Identifies potential risk issues and notifies supervisor or manager.

Requirements

• High School Diploma or equivalent.
• 2-3 years of relevant experience.
• Ability to summarize and explain complex concepts.
• Ability to empathize with patients and their families and have difficult conversations regarding financial matters.
• Proficient with email software systems.
• Ability to work in a fast paced, complex environment.
• Ability to multi-task, prioritize and problem solve.

Nice-to-haves

• Prefer experience with Electronic Medical Records, insurance company billing requirements, oncology financial clearance, MS Office Suite.
• Knowledge of CPT, ICD-10 and medical terminology.

Benefits

• Medical/Vision
• Dental
• Flexible spending accounts
• Life insurance
• Disability insurance
• Retirement plans
• Family life support
• Employee assistance program
• Onsite health clinic
• Tuition reimbursement
• Paid vacation (12-22 days per year)
• Paid sick leave (12-25 days per year)
• Paid holidays (13 days per year)
• Paid parental leave (up to 4 weeks)
• Partially paid sabbatical leave (up to 6 months)