Patient Flow Coordinator - Full Time

About the position

The Patient Flow Coordinator assists the RN in the daily operational functions that integrate patient access, patient placement, and staffing resources for the ThedaCare region. Coordinates referral requests and bed placement collaboratively with others to allocate resources across ThedaCare to optimize clinician throughput against patient throughput to improve responsiveness to patient needs. Requires strong skills in communication, customer service, multi-tasking and real-time problem solving.

Responsibilities

• Collaborates with multiple departments to effectively and efficiently support inpatient units to provide safe, quality patient care and achieve the desired patient outcomes.
• Ensures accurate and timely transfer of information to support patient placement and necessary staffing resources.
• Answers and routes phone calls, pages physicians for appropriate transfer in a timely fashion.
• Develops and supports effective team interactions through open and honest communication, receptive to feedback.
• Accurately tracks and documents information and metrics assigned using current technology.
• Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance customer satisfaction, and reduce waste and/or cost.
• Resolves problems by anticipating and intervening in areas of customer need, providing timely and accurate corrections to defects.
• Communicates changes efficiently and effectively with impacted parties.
• Understands and supports the change management process on the organizational and departmental levels.
• Values teamwork and is approachable, collaborative, responsive and enthusiastic.

Requirements

• Strong oral and written communication skills
• Demonstrates diplomacy and tact when working in stressful situations with all levels of staff
• Possesses strong communication, interpersonal and analytical skills.
• High School or GED
• Experience in a related field, desired
• Strong technical skills
• Ability to navigate and utilize complex phone systems
• Ability to learn and adopt software quickly
• Proficient with Microsoft tools (Word, Excel, Access)

Benefits

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare