Patient Liaison

$67,000 - $80,000/Yr

Calstro Hospice - Riverside, CA

Full-time - Entry Level

Onsite - Riverside, CA

Ambulatory Health Care Services

About the position

The Patient Liaison at Calstro Hospice Inc. is responsible for managing all aspects of organization marketing, focusing on building and maintaining positive relationships with customers and referral sources. This role involves educating stakeholders about the Medicare Hospice Benefit, facilitating the intake process, and ensuring compliance with relevant regulations. The Patient Liaison plays a crucial role in strategic planning and market assessments to enhance service delivery and meet budgetary goals.

Responsibilities

• Employ effective communication techniques with families, facilities, and community partners to educate on the Medicare Hospice Benefit.
• Ensure staff adherence to laws and regulations regarding marketing activities and patient solicitation.
• Educate patients and families on their rights and responsibilities regarding hospice services and financial obligations.
• Assist the Performance Improvement team in evaluating and improving operational compliance and regulatory practices.
• Conduct market assessments and develop a comprehensive marketing plan to meet budgetary projections.
• Implement marketing initiatives to achieve budgetary volume goals.
• Establish and maintain positive relationships with referral and payer sources.
• Collaborate with internal team members to ensure a seamless intake and admission process.
• Conduct in-services with community partners as requested.
• Monitor community perceptions of Calstro Hospice Inc. as a quality service provider.
• Lead strategic planning efforts to identify opportunities for service improvement.
• Maintain knowledge of Calstro Hospice Inc. markets, including government agencies and major payer groups.
• Share marketing knowledge with organization personnel.
• Assist customers in accessing community resources when services are not provided by Calstro Hospice Inc.
• Facilitate communication between community partners for safe patient discharge.

Requirements

• Bachelor's degree in Marketing, Business Administration, or related field; Master's degree preferred.
• Ability to market aggressively and engage tactfully with customers and the community.
• Knowledge of the Medicare Hospice Benefit is a plus.
• Demonstrated communication, negotiation, and public relations skills.
• Exhibit autonomy, organization, assertiveness, flexibility, and cooperation in job responsibilities.

Nice-to-haves

• 1 year of marketing experience (preferred)
• 1 year of healthcare experience (required)
• 1 year of experience with EOB (preferred)

Benefits

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance