Patient Navigator/Front Office Coordinator

$39,187 - $51,064/Yr

Healogics - Mineral Wells, TX

Full-time

Mineral Wells, TX

Ambulatory Health Care Services

About the position

The Patient Navigator/Front Office Coordinator at Healogics plays a crucial role in managing front office functions within a dynamic outpatient wound care center. This position is essential for ensuring smooth operations and providing support to the staff while delivering quality care to patients with chronic wounds. The role involves coordinating patient schedules, managing communications, and handling administrative tasks to facilitate patient care and clinic efficiency.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Works and schedules for provider according to the care continuum model.
• Obtains and verifies patient insurance information, including pre-certifications and pre-authorizations for services.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Requirements

• High School Diploma or General Education Development (GED); Associate's degree preferred.
• Minimum of Two (2) or more years office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

Nice-to-haves

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good customer, interpersonal and communication skills, both orally and in writing.
• Organization and time-management skills.
• Ability to type 60 words per minute (wpm).
• Basic math skills.
• Attention to details.
• Ability to maintain confidentiality.
• Ability to work in fast paced environment and to work on multiple projects at the same time.
• Ability to work with others and in a team environment.

Benefits

• Competitive hourly wage ranging from $18.84 to $24.55 per hour.
• Supportive work environment with opportunities for professional growth.