Patient Navigator

Healogics - Plano, TX

Full-time

Plano, TX

Ambulatory Health Care Services

About the position

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships. The Patient Navigator plays a crucial role in managing a variety of front office functions, ensuring the smooth operation of a dynamic outpatient wound care center, and performing general office duties to assist the staff of the Wound Care Center (WCC). All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulations, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, including pre-certifications and pre-authorizations for services, and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Requirements

• High School Diploma or General Education Development (GED); Associate's degree preferred.
• Minimum of Two (2) or more years office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good customer, interpersonal and communication skills, both orally and in writing.
• Organization and time-management skills.
• Ability to type 60 words per minute (wpm).
• Basic math skills.
• Attention to details.
• Ability to maintain confidentiality.
• Ability to work in fast paced environment and to work on multiple projects at the same time.
• Ability to work with others and in a team environment.