King's Daughters Medical Center - Olive Hill, KY
posted 2 months ago
The Patient/Office Coordinator at King's Daughters Medical Center plays a crucial role in supporting the Clinical or Office Supervisor in managing the daily operations of the Olive Hill Family Care practice. This position involves a variety of secretarial and administrative tasks aimed at ensuring the smooth functioning of the office. The coordinator is responsible for greeting and assisting patients in a professional manner, scheduling appointments, and ensuring that all patient registration information is accurately completed. The role also requires adherence to the Patient Privacy Act (HIPAA), JCAHO protocols, and the mission and vision statements of KDMC. In addition to patient interaction, the Patient/Office Coordinator will handle various office management activities, including monitoring and auditing work queues, answering phones, and managing office correspondence. The coordinator will also be responsible for daily cash management, which includes collecting payments, explaining financial requirements to patients, and balancing daily transactions. Insurance verification is another critical function, ensuring that all necessary information is obtained prior to patient visits. The coordinator will also manage medical record documentation and process requests for medical records as needed. This position requires a proactive approach to office management and a commitment to providing excellent customer service. The Patient/Office Coordinator must be able to work effectively in a team environment while also being capable of handling tasks independently. The role is essential in maintaining the operational efficiency of the practice and ensuring that all staff members adhere to established guidelines and protocols.