Patient/Office Coordinator

King's Daughters Medical Center - Olive Hill, KY

Full-time

Olive Hill, KY

Nursing and Residential Care Facilities

About the position

The Patient/Office Coordinator at King's Daughters Medical Center plays a crucial role in supporting the Clinical or Office Supervisor in managing the daily operations of the Olive Hill Family Care practice. This position involves a variety of secretarial and administrative tasks aimed at ensuring the smooth functioning of the office. The coordinator is responsible for greeting and assisting patients in a professional manner, scheduling appointments, and ensuring that all patient registration information is accurately completed. The role also requires adherence to the Patient Privacy Act (HIPAA), JCAHO protocols, and the mission and vision statements of KDMC. In addition to patient interaction, the Patient/Office Coordinator will handle various office management activities, including monitoring and auditing work queues, answering phones, and managing office correspondence. The coordinator will also be responsible for daily cash management, which includes collecting payments, explaining financial requirements to patients, and balancing daily transactions. Insurance verification is another critical function, ensuring that all necessary information is obtained prior to patient visits. The coordinator will also manage medical record documentation and process requests for medical records as needed. This position requires a proactive approach to office management and a commitment to providing excellent customer service. The Patient/Office Coordinator must be able to work effectively in a team environment while also being capable of handling tasks independently. The role is essential in maintaining the operational efficiency of the practice and ensuring that all staff members adhere to established guidelines and protocols.

Responsibilities

• Assist the Clinical or Office Supervisor in supervising office staff and daily management activities.
• Promptly and professionally greet and assist customers.
• Schedule appointments and accurately complete patient registration information.
• Maintain proper telephone etiquette and process information for billing.
• Monitor, audit, and work on work queues.
• Answer phones and complete patient referrals and documentation in a timely manner.
• Complete all registration activities from check-in to check-out, obtaining and maintaining current demographics and insurance information.
• Manage daily cash management, including collecting payments and explaining financial requirements.
• Perform daily balancing, verification, and deposit of cash.
• Verify insurance prior to patient visits when applicable.
• Manage office correspondence and medical record documentation.
• Process medical records requests.

Requirements

• High School diploma or GED is required.
• One year of related experience in a medical practice setting is required.
• Ability to type at least 35 words per minute.

Nice-to-haves

• Associate Degree in Health Administration is preferred.