Patient/Office Coordinator

King's Daughters Medical Center - Ashland, KY

Full-time

Ashland, KY

Nursing and Residential Care Facilities

About the position

The Patient/Office Coordinator at King's Daughters Medical Center is responsible for providing excellent customer service by greeting and assisting patients, scheduling appointments, and managing patient registration. This role involves handling billing information, insurance verification, and maintaining accurate medical records, ensuring a smooth operation within the Urology department.

Responsibilities

• Promptly greet and assist customers in a professional manner.
• Schedule appointments and complete patient referrals and documentation in a timely manner.
• Perform all registration activities from check-in to check-out, ensuring current demographics and insurance information is obtained and maintained.
• Manage daily cash transactions, including collecting payments and explaining financial requirements, along with daily balancing and deposit.
• Verify insurance information prior to patient visits when applicable.
• Handle office correspondence and process medical records requests.

Requirements

• High School diploma or GED is required.
• Ability to type 35 correct words per minute is required.
• One year of experience in a medical office setting is preferred.