Patient/Office Coordinator

King's Daughters Medical Center - Ashland, KY

Full-time

Ashland, KY

Nursing and Residential Care Facilities

About the position

The Patient/Office Coordinator at King's Daughters Medical Center plays a crucial role in supporting the Clinical or Office Supervisor by overseeing office staff and managing daily office activities. This position involves providing secretarial guidance, ensuring compliance with patient privacy regulations, and delivering excellent customer service while handling patient scheduling and registration.

Responsibilities

• Assist the Clinical or Office Supervisor in supervising office staff and daily management activities.
• Prepare correspondence and maintain files.
• Schedule meetings and conduct special projects/reports as assigned.
• Ensure compliance with Patient Privacy Act (HIPAA) and JCAHO protocols.
• Greet and assist customers promptly and professionally.
• Schedule appointments and complete patient registration information accurately.
• Maintain proper telephone etiquette and process billing information.
• Monitor and audit work queues.
• Answer phones and complete patient referrals and documentation in a timely manner.
• Manage daily cash activities including collecting payments and balancing cash.
• Verify insurance prior to patient visits when applicable.
• Manage office correspondence and medical record documentation.

Requirements

• High School diploma or GED is required.
• One year of related experience in a medical practice setting is required.
• Ability to type at least 35 words per minute.

Nice-to-haves

• Associate Degree in Health Administration is preferred.