King's Daughters Medical Center - Ashland, KY
posted 2 months ago
The Patient/Office Coordinator at King's Daughters Medical Center plays a crucial role in supporting the Clinical or Office Supervisor in managing the daily operations of the office. This position involves a variety of secretarial and administrative tasks aimed at ensuring the smooth functioning of the practice. The coordinator is responsible for greeting and assisting patients in a professional manner, scheduling appointments, and ensuring that all patient registration information is accurately completed. The role also requires adherence to guidelines set forth by the Patient Privacy Act (HIPAA), JCAHO protocols, and the mission and vision of KDMC. In addition to patient interaction, the Patient/Office Coordinator will handle various office management activities, including monitoring and auditing work queues, answering phones, and managing office correspondence. The coordinator will also be responsible for daily cash management, which includes collecting payments, explaining financial requirements to patients, and ensuring accurate daily balancing and deposits. Insurance verification is another critical function, ensuring that all necessary information is obtained prior to patient visits. The coordinator will also manage medical record documentation and process requests for medical records, ensuring compliance with all relevant regulations and standards. This position requires a proactive approach to problem-solving and the ability to work effectively in a fast-paced environment while maintaining a high level of customer service.