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Zoll Lifecor Corporation - Grove City, OH
posted 3 months ago
About the position
The Patient Pay Collections Specialist at ZOLL Lifecor Corporation is responsible for collecting payments from patients while minimizing complaints. This fully remote position requires expertise in medical collections and involves managing patient accounts, making collection calls, and serving as a customer service contact for inbound inquiries. The role is crucial in ensuring that patients receive the necessary life-saving therapies by effectively managing their payment processes.
Responsibilities
- Collect correct payments from patients while minimizing complaints.
- Utilize workflow processes and billing systems to identify claims that are past timely payment.
- Identify and escalate patient grievances to management.
- Make collection phone calls on all past due accounts targeting outstanding accounts for overdue payments.
- Ensure all payment plan tracking documents are updated daily.
- Serve as a customer service point of contact for all inbound calls routed to the department.
- Resolve patient account issues in a respectful and timely manner.
Requirements
- High School Diploma or equivalent required.
- Minimum of 2 years' experience in medical collections required.
- 3 years within a call center environment required.
- Experience working with all payer types including Medicare, Medicaid, and third-party commercial insurance companies required.
- Ability to handle multiple tasks simultaneously under strict deadlines.
- Working knowledge of Microsoft Office with intermediate knowledge of Excel.
- Strong written and oral communication skills.
