University of Utah - South Salt Lake, UT
posted 4 days ago
About the position
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA This position is responsible for coordinating dispatch services between requested departments. The incumbent uses a multi-line telephone system to receive and relay information to the appropriate units and creates and logs encounters. This position routinely works with clinicians and physicians to help coordinate throughput and placement of patients.
Responsibilities
- Provides a high level of customer service.
- Answers incoming telephone calls on a multi-line system.
- Contacts the appropriate personnel to ensure the safety and protection of persons and property.
- Works closely with other dispatch centers.
- May communicate scheduled and emergency utility outages to affected departments.
- Disseminates all relevant information to the appropriate persons via telephone or two-way radio, and answers questions.
- Collaborates with physicians, nurses, administration, emergency medical services, fire departments and law enforcement to coordinate inter-facility transfers and optimize patient throughput within the organization.
- Coordinates placement and admissions of patients into the hospital.
- Coordinates and facilitates all Tele-Medicine calls and encounters; this is a separate Tele-Hub line and service that is provided through the Transfer Center.
- Collaborates with the Hospital Nursing Supervisor in establishing plans to support the hospital and prevent Divert Status.
- Prioritizes and triages patient placement according to medical necessity, current location, room availability, and the current capacity state of the hospital.
- Assists with daily Acute Care Service line bed huddle and capturing real time demand information.
- Assists with and reports patient safety regulations, compliance, and billing.
- Responsible for system reports and WQs to create surgical and medical accounts for incoming patients.
- Works within multiple electronic systems for financial and clinical operations of patient throughput and admissions.
- Works with Case Management and the inpatient units to ensure correct billing patient class and accommodation codes.
- Gathers comprehensive patient information, enters it into the appropriate electronic system, and verifies the accuracy of the data.
- Updates patient demographics and registration information as needed.
- Responsible for assisting with scheduled and unscheduled system downtimes within the organization.
Requirements
- Six months of related experience, or equivalency.
