Patient Procedure Scheduler, OB/GYN, Full-Time, Days

University of Chicago - Northbrook, IL

Full-time

Northbrook, IL

Educational Services

About the position

The Patient Procedure Scheduler at UChicago Medicine plays a crucial role in the OB/GYN department by ensuring that surgical procedures are scheduled and coordinated effectively. This position emphasizes collaboration with physicians, staff, and patients to achieve performance targets while maintaining a patient-centric approach to healthcare delivery.

Responsibilities

• Work collaboratively with physicians and staff members to schedule surgeries in Op Time.
• Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed.
• Schedule procedures/surgeries based on preapproved guidelines and protocols.
• Enter procedure/surgery information and update/inform physicians of schedules per protocol.
• Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed.
• Communicate with patients and inform them of any schedule changes.
• Order and coordinate delivery of special supplies and equipment, as necessary.
• Enter vendor information and supply into Vendormate system.
• Schedule Anesthesia for surgery, as necessary and per protocol.
• Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding.
• Provide pre appointment instructions, directions and messages per protocol.
• Provide reminder calls for all surgeries prior to surgery date.
• Respond to patient inquiries/concerns appropriately and in a timely manner.

Requirements

• Experience in Epic-OP Time (Epic operating room scheduling module) and Vendor mate preferred.
• Knowledge of medical terminology required.
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues.
• Communicates effectively and professionally with patients, visitors, physicians and co-workers.
• Associate or Bachelor's Degree preferred; High School Diploma required.
• Ability to balance multiple priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Ability to use personal computers and select software applications.
• Successful completion of Cadence Scheduling system training.