Patient Registration, COE - Center of Excellence

$35,901 - $43,077/Yr

Summa Health System - Akron, OH

Part-time - Entry Level

Akron, OH

Hospitals

About the position

The Patient Registration role at Summa Health involves interviewing patients to gather necessary information for the registration process. This position requires effective communication with patients and their families, ensuring they understand their insurance policies and healthcare benefits. The role emphasizes providing excellent customer service and maintaining a professional presence to enhance the patient experience.

Responsibilities

• Interview patients in person or at their bedside to obtain necessary information for registration.
• Communicate effectively with patients and their families to navigate the registration process.
• Present, explain, and ensure completion of patient brochures and registration documents accurately.
• Utilize resources to assign insurance plans and perform insurance eligibility checks.
• Generate patient estimates and collect co-payments, co-insurances, and deductibles.
• Identify uninsured patients and provide financial assistance information.
• Refer patients to financial advocates when appropriate.
• Maintain a high level of customer service and professional presence.

Requirements

• High school diploma or GED required.
• Post high school coursework in healthcare, accounting, business, public relations, or related field preferred.
• One year of customer service or general office support experience preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, or Patient Accounts is a plus.
• Ability to interact effectively with diverse patient populations with respect and dignity.
• Knowledge of Microsoft Office products (Excel, Word, Outlook) with high accuracy in keyboarding.
• Demonstrated communication, organizational, and interpersonal skills.
• Ability to work well in a team environment and support team goals.
• Highly motivated with the ability to work independently in a fast-paced environment.
• Attention to detail.

Nice-to-haves

• Experience in healthcare settings.
• Familiarity with insurance policies and financial assistance programs.

Benefits

• Competitive pay and benefits.
• Opportunities for overtime.
• Flexible scheduling with rotational shifts.