Patient Registration Coordinator Urgent Care

AdventHealth - Riverview, FL

Full-time - Entry Level

Riverview, FL

Ambulatory Health Care Services

About the position

The Patient Registration Coordinator at AdventHealth Centra Care is responsible for ensuring that patients feel safe, cared for, and respected during their first interaction with the organization. This role emphasizes customer service and involves managing the complete patient registration process. The coordinator will work under the supervision of the Practice Manager and will be integral in creating a positive patient experience. The position requires working a full-time rotating schedule, including weekends and holidays, at the Tampa Float Team location.

Responsibilities

• Drives customer service initiatives by creating and owning the patient experience
• Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information
• Verifies insurance eligibility and determines accurate up-front collection amount
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel
• Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)

Requirements

• High school diploma or equivalent
• Must maintain current CPR certification at all times
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds
• Ability to communicate by reading, writing legibly, speaking and comprehending English effectively

Nice-to-haves

• Previous customer service experience
• Prior pediatric experience (for Kids Urgent Care Centers)

Benefits

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Whole Person Wellbeing Resources
• Mental Health Resources and Support