About the position
The Patient Registration/Admitting Clerk plays a crucial role in the healthcare system, particularly within the Emergency Department (ED) at Laredo Medical Center. This position is responsible for a variety of essential functions that ensure the smooth operation of patient admissions and registrations. The primary duties include collecting insurance information, explaining hospital forms and financial options to patients, and coordinating discharge procedures. The clerk will also manage scheduling, referral management, registration, prior authorization, and insurance verification processes for patients, ensuring that all necessary information is accurately recorded and communicated. In addition to these responsibilities, the Patient Registration/Admitting Clerk will be the first point of contact for patients and their families, requiring excellent communication skills to answer telephone inquiries, take messages, and interact courteously with other members of the ED staff, physicians, and patients. The role also involves filing and posting all diagnostic reports, graphing vital signs on patient charts after review by nursing staff, and accurately transcribing and entering physician's orders in accordance with LMC policies and procedures. Maintaining strict patient confidentiality is paramount in this position, as is the ability to work effectively under pressure in a fast-paced environment. The Patient Registration/Admitting Clerk will report directly to the Director of Admissions, contributing to a collaborative team environment focused on providing high-quality patient care. This position offers opportunities for career growth and the potential for part-time employment, making it an attractive option for individuals looking to advance their careers in healthcare.
Responsibilities
- Collect insurance information from patients.
- Explain hospital forms and financial options to patients.
- Coordinate discharge procedures for patients.
- Manage scheduling and referral management processes.
- Handle patient registration and prior authorization processes.
- Verify insurance information for patients.
- Answer telephone inquiries and take messages for ED staff.
- File and post all diagnostic reports and vital signs on patient charts.
- Transcribe and enter physician's orders according to LMC policy.
- Admit patients and transfer appropriate paperwork.
Requirements
- High school diploma or equivalent required.
- One year of acute Emergency Department experience as an admitting clerk.
- Knowledge of medical terminology preferred.
- Bilingual in English and Spanish preferred.
- Excellent communication skills, both oral and written.
- Strong customer service skills towards patients and peers.
- Ability to maintain a positive demeanor towards peers and patients.
- High degree of compassion towards patients and their families.
- Knowledge of basic mathematics and payment processing.
- Highly organized and a problem-solver.
