Patient Representative Coordinator Job, Full Time, Primary Care

Sanitas Medical Center - New Port Richey, FL

Full-time

New Port Richey, FL

10,001+ employees

Ambulatory Health Care Services

About the position

The Patient Representative Coordinator at Sanitas Medical Center plays a crucial role in managing patient healthcare and treatment needs while ensuring effective communication between patients and healthcare providers. This full-time position is based in the North Port - HUB facility in New Port Richey, FL, and involves welcoming patients, assisting with inquiries, and supporting patient flow to enhance service delivery.

Responsibilities

• Welcomes and greets patients/clients/visitors in a friendly manner and directs them to the appropriate department.
• Works closely with other roles to ensure satisfactory service for patients.
• Supports patient flow and minimizes wait times in the lobby.
• Addresses patient concerns and collaborates with the Office Manager to resolve inquiries.
• Completes daily pre-visit planning to confirm patient eligibility and accuracy of demographics.
• Updates registration forms and informs patients of necessary information for their visit.
• Collects co-pays and outstanding balances at the time of appointment.
• Compiles and records medical charts, reports, and correspondence.
• Interviews patients to complete insurance and privacy forms.
• Receives insurance co-pay payments and posts amounts to patient accounts.
• Schedules and confirms patient appointments, check-ups, and physician referrals.
• Answers telephones and directs calls to appropriate staff.
• Maintains patient confidentiality and secures protected health information.
• Assists with daily patient flow in various areas as needed.
• Verifies patient identity by reading identification.
• Maintains a safe and healthy work environment by following standards and legal regulations.
• Communicates patient status observations to the Manager or nurse-in-charge.
• Orders medical supplies according to departmental needs.
• Participates in staff and department meetings and shares knowledge acquired.
• Reports for duty on time and keeps patient information private.
• Checks medical records and follows up on missing results prior to appointments.

Requirements

• High School Graduate or equivalent required.
• Basic Computer Skills required.
• Customer Service skills and training required.
• 1+ years of experience in the medical field required.
• Bilingual in English/Spanish required.
• Any combination of education, training, and experience demonstrating the ability to perform the duties described.

Nice-to-haves

• 3+ years of experience in customer service and the medical field preferred.
• Relevant vocational coursework preferred.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Life & AD&D Insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• Voluntary Benefits