Patient Representative Coordinator

Sanitas - Boca Raton, FL

Full-time - Entry Level

Boca Raton, FL

Professional, Scientific, and Technical Services

About the position

The Patient Representative Coordinator plays a crucial role in ensuring a smooth patient flow within the medical center by scheduling appointments and managing patient interactions. This position is dedicated to providing excellent service to patients and supporting the medical staff in delivering quality healthcare services. The coordinator is responsible for welcoming patients, scheduling their visits, and ensuring that all necessary information is collected and maintained confidentially.

Responsibilities

• Welcomes and greets patients/clients/visitors in a friendly manner.
• Schedules patient flow to the clinic based on predetermined appointment arrangements.
• Screens patients for updated demographics and informs them of necessary information for their visit.
• Compiles and records medical charts, reports, and correspondence.
• Interviews patients to complete insurance and privacy forms.
• Receives insurance co-pay payments and posts amounts to patient accounts.
• Schedules and confirms patient appointments, check-ups, and physician referrals.
• Answers telephones and directs calls to appropriate staff.
• Assists with daily patient flow in various areas as needed.
• Protects patient confidentiality and secures protected health information.
• Communicates observations of a patient's status to the nurse-in-charge.
• Orders medical supplies according to departmental needs.
• Participates in staff and department meetings.
• Checks medical records and follows up on missing results prior to patient appointments.

Requirements

• High School Graduate or equivalent.
• 1+ years of experience in the medical field.
• Customer service skills and training.
• Basic computer skills.
• Ability to work in a fast-paced environment.

Nice-to-haves

• 3+ years of experience in customer service and the medical field preferred.
• Relevant or any other job-related vocational coursework preferred.

Benefits

• Full-time position with potential for career growth.
• Opportunity to work in a supportive healthcare environment.