Patient Retention Specialist (Remote)

Tabula Rasa Healthcare

Full-time - Entry Level

Remote

1,001-5,000 employees

Health and Personal Care Retailers

About the position

The Patient Retention Specialist at AnewHealth is responsible for engaging with patients who are considering canceling their services. This role focuses on addressing patient concerns, providing solutions to retain them, and making outbound calls to previous patients to encourage their return. The position requires a strong customer service orientation and the ability to handle inquiries effectively while maintaining a positive attitude.

Responsibilities

• Answering inbound calls from ExactCare's existing patient base.
• Assisting with general inquiries, making payments, and questions regarding claims.
• Handling patient concerns and escalating issues as needed, ensuring all efforts are made to retain existing patients.
• Maintaining a consistently positive attitude and patient-first approach to deliver stellar service to all patients.
• Maintaining current knowledge of products and services offered.
• Other duties as assigned.

Requirements

• Must be 18+ years of age.
• High school diploma / GED required.
• 1-2 years experience in collections activities or customer service.
• Experience in a high volume, phone-based environment.

Nice-to-haves

• Strong attention to detail and accuracy.
• Strong prioritization and organizational skills.
• Ability to use multiple software programs.
• Maintain a high degree of confidentiality on behalf of patients.
• Passion to help people and enrich their lives.
• Ability to exhibit ExactCare Pharmacy's Core Values in daily work.