Patient Scheduler/ Front Desk Receptionist

About the position

The Scheduler/Front Desk Receptionist at Centrelake Imaging is responsible for managing patient appointments, verifying insurance eligibility, and ensuring a smooth check-in process for patients. This full-time role requires a detail-oriented individual who can multitask effectively in a fast-paced medical office environment, providing exceptional customer service while handling administrative duties.

Responsibilities

• Checking in patients for their appointments.
• Scheduling walk-in patients for radiology exams.
• Verifying eligibility for patients.
• Collecting payments for co-pays and self-pay.
• Performing general office and administrative duties.
• Conducting chart reviews and prepping for confirmation calls.
• Obtaining required documentation for patients' exams.
• Confirming patients' appointments for the next day.

Requirements

• 2+ years experience working in healthcare as Front Office and/or Medical Records.
• Knowledge of radiologic procedures and standards (a plus).
• Highly skilled in maintaining strong relations with providers and patients.
• Customer service background and focus.
• Experience working with HMO, PPO, Medicare, and Medi-Cal.
• Knowledge of CPT and ICD-10 Codes.
• Good oral and written communication skills to effectively interact with staff, physicians, and patients.
• Ability to multi-task in a fast-paced environment and work well under pressure.

Nice-to-haves

• Bilingual in Spanish or Korean preferred due to the community served.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance