Patient Serv Representative - Pediatrics

Maine Medical Center - Biddeford, ME

Full-time

Biddeford, ME

Hospitals

About the position

The Patient Service Representative (PSR) plays a crucial role in providing excellent customer service in a pediatric setting. This position involves greeting patients, managing phone calls, scheduling appointments, and performing various administrative tasks while ensuring compliance with confidentiality policies.

Responsibilities

• Greet patients in a friendly and courteous manner.
• Answer telephones and respond to inquiries.
• Schedule appointments for patients.
• Collect, verify, and enter patient data accurately.
• Monitor patient data while adhering to confidentiality policies.
• Perform general office duties as assigned.

Requirements

• High school diploma or GED preferred.
• Medical office experience preferred.
• Strong verbal and written communication skills.
• Effective cash collection skills.
• Ability to work well with others.
• Computer proficiency.
• Ability to organize and coordinate multiple activities.
• Ability to adapt to constant change and fast pace of the group.
• Ability to travel to other locations as needed.