Maine Medical Center - Biddeford, ME

posted 5 days ago

Full-time
Biddeford, ME
Hospitals

About the position

The Patient Service Representative (PSR) plays a crucial role in providing excellent customer service in a pediatric setting. This position involves greeting patients, managing phone calls, scheduling appointments, and performing various administrative tasks while ensuring compliance with confidentiality policies.

Responsibilities

  • Greet patients in a friendly and courteous manner.
  • Answer telephones and respond to inquiries.
  • Schedule appointments for patients.
  • Collect, verify, and enter patient data accurately.
  • Monitor patient data while adhering to confidentiality policies.
  • Perform general office duties as assigned.

Requirements

  • High school diploma or GED preferred.
  • Medical office experience preferred.
  • Strong verbal and written communication skills.
  • Effective cash collection skills.
  • Ability to work well with others.
  • Computer proficiency.
  • Ability to organize and coordinate multiple activities.
  • Ability to adapt to constant change and fast pace of the group.
  • Ability to travel to other locations as needed.
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