Patient Service Coordinator Ambulatory II - BOH, CSC Dermatology Clinic

Hennepin Healthcare • Minneapolis, MN

299d • $20 - $29

About The Position

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. We are currently seeking a PSC Ambulatory II-BOH to join our Dermatology Clinic team. This 0.50 FTE (40 hours per pay period) role will primarily work on-site (SHIFT: Day). The purpose of this position is to provide clerical support for specific clinical areas to serve patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to complex scheduling processes and support to clinical areas; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

Requirements

• High School Diploma or equivalent
• A minimum of 1 year of Front of House experience or experience in related field

Nice To Haves

• Certification from HFMA OR NAHAM OR HBI Patient Access Certification
• Solid understanding or medical terminology
• Solid understanding of payer/insurance plans
• Previous lead experience or demonstration of 2 years of Front of House experience
• Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required)

Responsibilities

• All duties as defined in Patient Service Coordinator Ambulatory I role
• Lead and support change and process improvement initiatives for the Front of House team
• Work with leadership to uphold standard process workflows and provide feedback as needed
• Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message
• Provide scheduling support using knowledge of clinical specialties including: More complex scheduling that often requires multiple appointments with different providers
• In-room scheduling
• Provides clerical support to clinical staff, such as templating, processing patient forms, and urgent scheduling needs.
• Assist with mentoring and onboarding of new staff, provide direction
• Promotes the organization and assists in maintaining clinic efficiency
• Coordinates obtaining and maintaining designated supplies and inventory for the clinic
• Complete standard work observations and communicate findings to Clinical leadership
• Leads and functions as the Subject Matter Expert (SME) in assigned areas
• Assist with facilitation daily huddles
• Perform other duties as assigned

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short and Long-term Disability Insurance
• Retirement Funds
• Paid Time Off
• Tuition reimbursement
• License and Certification reimbursement (Available ONLY for benefit eligible positions)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED