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Patient Service Coordinator (Home Care Agency)
Caring Connections - Airmont, NY
posted about 2 months ago
About the position
The Patient Service Coordinator at Caring Connections is responsible for managing client services within a home care agency, ensuring that care is delivered effectively and meets the needs of clients. This full-time role requires strong communication and coordination skills to work with clients, families, and caregivers, while also utilizing software tools for scheduling and documentation. The position emphasizes a supportive work environment and a commitment to exceptional customer service.
Responsibilities
- Manage a reasonable-sized caseload, ensuring services run smoothly and meet client needs.
- Communicate effectively and professionally with clients, family members, and caregivers to provide outstanding customer service.
- Coordinate with a responsive team of nurses and caregivers available for guidance, support, and assignments.
- Use HHA Exchange software to manage client schedules, documentation, and communication.
- Participate in weekly staff meetings, offering insights and updates on caseloads and service requirements.
- Answer phone calls in a courteous, professional manner and maintain organized, thorough documentation.
Requirements
- Experience as a Service Coordinator, Staffing Coordinator, Patient Service Coordinator, or HHA Supervisor in a home care agency or nursing home.
- Familiarity with HHA Exchange software and general computer proficiency.
- Excellent communication, documentation, and follow-up skills.
- Ability to solve problems efficiently and maintain an upbeat, professional attitude.
- Strong teamwork skills, with the ability to collaborate effectively with an amazing team of caregivers and nurses.
- A commitment to providing top-notch customer service and a positive experience for clients, families, and team members.
Benefits
- Great hourly pay and a friendly, supportive work environment.
- An exceptional work-life balance with a manageable caseload.
- A dedicated, responsive team of professionals to ensure you're supported in your role.
