PATIENT SERVICE COORDINATOR I

$31,200 - $50,107/Yr

Johns Hopkins Care at Home - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

About the position

The Patient Service Coordinator I at Johns Hopkins Care at Home is responsible for coordinating patient services and scheduling to ensure continuity of care. This role emphasizes delivering superior customer service with empathy and effective communication, ensuring that patients understand their care and financial responsibilities. The position offers opportunities for career growth within a collaborative and diverse working environment.

Responsibilities

• Coordinate with customers to schedule patient services efficiently.
• Exceed customer expectations through superior service delivery.
• Communicate effectively to ensure customers understand the scope of service and financial responsibilities.
• Schedule appointments for existing patients to maintain continuity of care.
• Evaluate caller needs and provide solutions to requests.

Requirements

• High school diploma or GED required; post-high school education or training preferred.
• Basic computer skills and knowledge of medical terminology for homecare.
• Minimum of 2 years of customer service experience preferred.
• Experience in a medical environment, particularly with durable medical equipment, preferred.
• At least 6 months of call center experience preferred.
• Effective verbal and written communication skills.
• Strong organizational and time management skills.

Nice-to-haves

• Experience working in a medical environment.
• Familiarity with durable medical equipment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Tuition reimbursement
• Paid time off
• Retirement plan