Patient Service Coordinator - Physical Therapy Temp

Aligned Orthopedic & Sports Therapy - Germantown, MD

Full-time - Entry Level

Germantown, MD

About the position

The Patient Service Coordinator is a temporary role at Aligned Orthopedic Partners, responsible for managing patient interactions and administrative tasks within a physical therapy setting. This position plays a crucial role in ensuring efficient patient flow, accurate documentation, and effective communication between patients and healthcare providers.

Responsibilities

• Receives and directs incoming telephone calls politely.
• Accurately documents messages and forwards to therapists and personnel in a timely manner.
• Checks designated voicemail boxes regularly and ensures timely follow-up on all calls.
• Appropriately schedules patient appointments and obtains complete medical, demographic, and insurance information.
• Informs patients of Practice Financial Policy and directs calls to Therapy Billing for insurance questions.
• Explains insurance benefits to patients.
• Manages cancellation list and fills open slots wherever possible.
• Ensures that patients sign in and present with required referrals.
• Generates new patient flowsheets and paperwork.
• Ensures new patients complete appropriate forms and sign consent and financial agreements prior to visits.
• Accurately enters patient information into the computer program and updates established patient information.
• Notifies therapist or aide of patient readiness in a timely manner.
• Updates printed schedule with add-on or cancelled appointments and notifies billing of new patients added on.
• Collects co-pay, deductible, coinsurance, and other payments; documents payments in the computer system and control log.
• Forwards all cash and checks to the Practice Administrator for deposit preparation.
• Schedules follow-up appointments as necessary.
• Performs tasks associated with the opening and closing of the office.
• Coordinates administrative supply orders.
• Manages the rescheduling of patients when a therapist has a change in schedule.
• Performs basic administrative tasks including scanning and faxing documentation.

Requirements

• High School Graduate
• Excellent written and verbal communication skills
• Ability to multi-task and remain calm in stressful situations
• Ability to use a multi-line telephone system and billing computer program
• Demonstrates keyboard proficiency
• Demonstrates working knowledge of medical terminology

Benefits

• Medical and dental benefits
• Employer-paid short-term and long-term disability coverage
• Matching 401K program
• Generous paid time off
• Continuous learning and development opportunities