Patient Service Rep - Ft. Thomas Urgent Care

St. Elizabeth HealthCare - Newport, KY

Full-time - Entry Level

Newport, KY

Ambulatory Health Care Services

About the position

Reports to the Practice Manager or Team Leader, the Patient Service Representative II is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative II is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.

Responsibilities

• Schedules appointments for patients either by phone when they call or in person during office visits.
• Verifies patient demographic information.
• Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.
• Collects co-pays, self pays, and outstanding balances.
• Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.
• Ensures completion of daily close out procedures according to requirements and company policy.
• Ensures completion of referral process, outpatient test scheduling, and pre-certification.
• Files and distributes all patient information and incoming mail.
• Ensures accurate and timely distribution of patient requests.
• Works with central billing office as needed in a timely manner on all requests.
• Completes all paper/electronic medical records reports.
• Communicates and/or orders supplies as needed.
• Types correspondence and reports.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Prepare new patient records.
• Answers telephones within three rings and is helpful and friendly.
• Other duties and responsibilities as assigned are complete on a timely, thorough, and accurate basis.

Requirements

• Minimum: High School Diploma/G.E.D.
• 1-year experience in a customer service role.

Nice-to-haves

• Medical Office Experience
• Knowledge of Excel, Word, Outlook and PowerPoint

Benefits

• No Nights, Holidays, or Weekends. Exceptions include Urgent Care and After-Hours Clinics
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth