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Medco Er - Plano, TX

posted about 2 months ago

Full-time - Entry Level
Onsite - Plano, TX
Hospitals

About the position

Medco ER is seeking dedicated Patient Service Representatives to join our team at the Registration Desk. This role is essential in providing exceptional service to patients and their families in a fast-paced medical environment. The ideal candidate will have a strong background in customer service and medical office experience, ensuring that all interactions are handled with compassion and professionalism.

Responsibilities

  • Staff the Registration Desk and assist patients and their families with their needs.
  • Provide excellent customer service and communication to ensure a positive experience for patients.
  • Maintain accurate patient records and handle registration processes efficiently.
  • Follow the PSR script and lead by example in all interactions.
  • Be flexible to work assigned shifts, including weekends as needed.

Requirements

  • Two years of medical office experience preferred.
  • Strong keyboard ability with accurate typing skills.
  • Excellent customer service and communication skills.
  • Strong problem-solving skills and ability to handle stressful situations.
  • Sales experience is a plus.

Nice-to-haves

  • Bilingual skills preferred but not required.

Benefits

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
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