Patient Service Representative 3

About the position

The Patient Service Representative 3 at UC Davis Health System is responsible for creating a welcoming environment while providing essential front office support to the clinical team. This role involves a variety of tasks aimed at ensuring optimal service delivery to patients, including managing appointments, insurance verification, and maintaining medical records. The incumbent must adapt to changing workloads and demonstrate strong problem-solving and interpersonal skills to effectively interact with patients and colleagues.

Responsibilities

• Coordinate medical office services
• Provide front office support for the clinical team
• Manage patient appointments and scheduling
• Verify insurance information and handle billing processes
• Maintain accurate medical records and documentation
• Assist patients with inquiries and resolve issues
• Ensure compliance with HIPAA and other regulations

Requirements

• High School diploma or GED equivalent
• Experience in medical office practices and healthcare scheduling
• Strong organizational and prioritization skills
• Problem-solving and decision-making abilities
• Excellent interpersonal skills for patient interaction
• Proficiency in computer applications and medical office management
• Writing skills for clear communication
• Bookkeeping skills for financial transactions
• Knowledge of healthcare insurance systems and coding guidelines

Nice-to-haves

• Three years of customer service or call center experience
• Experience with EMR systems like EPIC
• Training in billing and authorizations
• Experience in outpatient medical office settings
• Familiarity with UC Davis Health policies and procedures

Benefits

• High quality and low-cost medical plans
• Dental and vision insurance premiums covered
• Extensive leave benefits including pregnancy and parental leave
• Paid holidays and time off
• Continuing education allowance and reimbursement
• Access to professional development courses
• WorkLife and wellness programs
• On-site employee assistance program
• Supplemental insurance options
• Public Service Loan Forgiveness qualified employer
• Retirement benefit options