Patient Service Representative (Bilingual Russian Preferred)

Elica Health Centers • Sacramento, CA

356d • $21 - $27

About The Position

Join Elica's mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program, Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives.

Requirements

• High school diploma or GED required.
• General education degree from an accredited institution preferred.
• Experience with Electronic Health Records (EHR) software, preferably EPIC.
• Experience working in a call center environment.
• Healthcare terminology knowledge.
• Knowledge and experience working in a clinic front office setting with customer service including dealing with the public.
• Understanding of health insurance including Medicare and Medi-cal.
• Excellent computer skills, preferably with Windows.
• Must have a current and valid California driver's license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.

Nice To Haves

• Bilingual Russian is highly preferred.

Responsibilities

• Serve as the initial point of contact for Elica Health Centers (EHC) patients, partners, and vendors.
• Provide excellent customer service to patients by assisting them with scheduling appointments, updating patient demographics and insurance information, verifying health plan eligibility, and taking messages to deliver to appropriate internal staff.
• Handle outbound and inbound calls from patients, other medical offices, patient family members, and hospitals.
• Register new patients.
• Schedule patient appointments via inbound and outbound calling efforts.
• Work on assigned tasks in clinical inbox.
• Take complete and accurate messages and deliver them to appropriate internal staff.
• Transfer patient calls with complex inquiries to appropriate staff.
• Document patient complaints.
• Perform other duties as assigned.

Benefits

• 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting.
• Healthcare: Medical (Kaiser or Western Health Advantage Options), Dental, Vision - Individual and family plans available.
• Company funded Health Reimbursement Arrangement (HRA) to help pay for out-of-pocket costs related to medical coverage.
• FSA Plans: 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA.
• Company paid basic Life and AD&D Insurance. (supplemental life and AD&D options available)
• Optional Critical Illness, Accident, ID Theft Protection and Pet insurance options.
• Accrued paid time off and paid holidays.
• Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources.
• Tuition Reimbursement program and CME/CEU program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees