Patient Service Representative - Call Center - 4S Ranch

About the position

Scripps Coastal Medical Center makes it easy and convenient for our community to receive exceptional health care in San Diego. Our primary care physicians and their teams provide annual exams, preventive health screenings, wellness information and diagnostic services for you and your family. With offices throughout San Diego County, our doctors specialize in family medicine, internal medicine, pediatrics, and obstetrics and gynecology. Some locations also provide rheumatology and orthopedics care. When further specialty care is needed, you have access to an extensive network of medical experts throughout the region. Scripps also provides health education resources, including weight management programs, nutrition and fitness classes, and programs for chronic conditions, such as diabetes. This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 9AM - 5:30PM, schedule located in 4S Ranch. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits. After training is complete, this position has a hybrid work schedule, with four weeks at home and two weeks at home on a rotating schedule.

Responsibilities

• Interacting with patients and providers to gather information for accurate registration.
• Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquiries.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

Requirements

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Nice-to-haves

• 1 or more years of experience in customer service or healthcare/medical office environment preferred.
• Previous experience with EPIC.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Benefits

• Comprehensive benefits that cover health & wellness, career development, and retirement options.
• Hybrid work schedule after training, with four weeks at home and two weeks at home on a rotating schedule.