Patient Service Representative - Dental

Katy Trail Community Health - Sedalia, MO

Full-time - Entry Level

Sedalia, MO

Ambulatory Health Care Services

About the position

The Patient Service Representative would help schedule and register patients in a pleasant, professional, and timely manner, being sensitive to guest services. Conducts patient/guarantor interviews, explains policies, financial responsibilities, and patient bill of rights. Handles all routine patient inquiries related to the registration process. Ensures all necessary demographic and financial data is obtained, and accurately documented into EHR system. Identifies appropriate payor source for routing of revenue generated during the patient stay. Ensures that any pre-certification and/or authorization is obtained to meet individual payor payment authorization protocols.

Responsibilities

• Schedule and register patients in a professional manner.
• Conduct patient/guarantor interviews.
• Explain policies, financial responsibilities, and patient bill of rights.
• Handle routine patient inquiries related to the registration process.
• Ensure all necessary demographic and financial data is obtained and documented into EHR system.
• Identify appropriate payor source for routing of revenue generated during patient stay.
• Obtain pre-certification and/or authorization to meet payor payment authorization protocols.

Requirements

• High school diploma or GED.
• Effective interpersonal and communication skills.

Nice-to-haves

• Bilingual abilities preferred.