Patient Service Representative - Family Practice

Health First - Merritt Island, FL

Full-time - Entry Level

Hybrid - Merritt Island, FL

Ambulatory Health Care Services

About the position

The Patient Service Representative plays a crucial role in providing quality customer service and support within a family practice setting. This position is responsible for managing patient interactions, including registration, appointment scheduling, and handling various clerical duties to ensure a smooth patient experience.

Responsibilities

• Responds to customer's needs in a timely and professional manner.
• Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages.
• Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
• Obtains demographic and insurance information from patients and inputs data accurately into the patient management system.
• Obtains required signatures on consents and distributes patient information and compliance literature.
• Verifies patient's insurance eligibility utilizing assigned tools, updates information in patient's account as needed.
• Prepares financial estimates of anticipated prices for services to be rendered and communicates this information to the patient.
• Collects all current and past-due patient responsibility balances prior to services being rendered.
• Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system.
• Prepares the next day's work for all scheduled patients.

Requirements

• High School diploma or equivalent.
• 1 year customer service experience.
• Working knowledge of Microsoft Office applications.
• Organizational and communication skills.
• Excellent customer service skills.

Nice-to-haves

• CPR Certification
• General knowledge of healthcare terminology and abbreviations.
• Previous healthcare experience.