Patient Service Representative Float Pool PRN

$36,067 - $46,883/Yr

Intermountain Health - Saint George, UT

Full-time

Saint George, UT

Hospitals

About the position

This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures. The role involves ensuring timely and accurate submission of bills, effective communication with various payer types, and maintaining compliance with operational standards.

Responsibilities

• Complete timely and quality submission of bills and follow-up on patient accounts to ensure prompt and accurate receipt of payments.
• Use appropriate follow-up methods and contacts in working with various payer types to ensure timely billing and claim resolution.
• Perform account analysis for claim acceptance, rejection, or denials to ensure proper payments are received and ensure all account demographics including payer information is accurate and up to date.
• Satisfy all Intermountain requirements regarding procedural, operational and compliance training and updates.
• Maintain expected productivity and quality standards including working all daily, weekly and monthly reports timely and accurately.
• Make appropriate corrections to accounts during the collection cycle.
• Communicate effectively and professionally with all internal and external entities.

Requirements

• Two years of customer service experience.
• Keyboarding experience.
• Demonstrated good interpersonal, written, and verbal communication skills.

Nice-to-haves

• Experience in professional office setting.
• Billing or collections experience.

Benefits

• Comprehensive benefits package covering a wide range of programs to foster wellness.