Patient Service Representative - Float Pool

Bon Secours - Richmond, VA

Part-time - Entry Level

Richmond, VA

Nursing and Residential Care Facilities

About the position

The Patient Services Representative - Float Pool serves as the primary contact for patients and the community, responsible for processing patient referrals, registrations, and updating medical records. This part-time role emphasizes strong communication and customer service skills, ensuring efficient patient flow and addressing any issues that arise.

Responsibilities

• Serve as the main point of contact for all patients and the community.
• Receive and process patient referrals and registrations.
• Verify patient demographics and obtain insurance information.
• Schedule appointments and transcribe orders.
• Explain financial options to patients and update medical records accurately.
• Provide excellent customer service by greeting patients respectfully.
• Process admission paperwork and perform basic insurance verification.
• Answer internal and external calls in a friendly manner.
• Troubleshoot and resolve problems promptly.
• Coordinate and prioritize bed placement needs.

Requirements

• High School Degree or GED.
• Prior experience in the healthcare field or a related area is preferred but not required.
• Knowledge of medical terminology preferred but not required.
• Basic computer skills and knowledge in Microsoft Office, Cadence, and Connect care preferred but not required.

Nice-to-haves

• Problem-solving skills.
• 40 WPM typing skills.
• Excellent communication and interpersonal skills.
• Basic math skills.

Benefits

• Comprehensive, affordable medical, dental and vision plans.
• Prescription drug coverage.
• Flexible spending accounts.
• Life insurance with AD&D.
• Employer contributions to retirement savings plan when eligible.
• Paid time off.
• Educational Assistance.