Patient Service Representative - Float Team

Summit Health - Bend, OR

Full-time - Entry Level

Bend, OR

Ambulatory Health Care Services

About the position

The Patient Service Representative (PSR) serves as a key member on a multidisciplinary team contributing to the daily activities of the medical office team-based care, performing a variety of administrative duties to assist the Care Team with providing patients with the highest standards of medical care and a positive customer service experience. This highly motivated individual works to ensure patient satisfaction and efficient operations, is passionate about patient care, possesses strong interpersonal skills, and can function independently. The ideal candidate will be motivated, energetic, and an empathetic communicator who is passionate about delivering the highest quality of care.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Check patients in and out.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Communicates proactively with co-workers, physicians, and patients regarding registration related information.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self-pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits, and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Accessing Medicare and payer web sites to determine if AWV or WCC may be performed based on billing parameters.
• Schedules appointments across multiple departments accurately according to department guidelines; using waitlist when applicable.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Initiates authorization request.
• Works cooperatively with clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate systems.
• Enrolls patients in patient portal.
• Update lab/imaging/pharmacies.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Requirements

• High School Graduate or GED required. Associate degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Windows based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Benefits

• Medical coverage
• Dental coverage
• Life insurance
• Disability insurance
• Vision coverage
• FSA coverages
• 401k savings plan