Patient Service Representative/Front Desk

$31,200 - $31,200/Yr

Moyes Eye Center - Kansas City, MO

Full-time - Entry Level

Onsite - Kansas City, MO

Ambulatory Health Care Services

About the position

The Patient Service Representative at Moyes Eye Center is a full-time role focused on delivering exceptional customer service and support to patients in a fast-paced ophthalmology practice. The representative will be responsible for managing patient interactions, scheduling appointments, and ensuring continuity of care through effective communication and documentation.

Responsibilities

• Answer incoming calls and schedule patients for appropriate physicians.
• Respond effectively to incoming patient calls and communicate pertinent information to designee to provide for continuity and optimal care.
• Support the clinical team in chart preparation and requests for medical information.
• Document pertinent patient information in the electronic medical record as it relates to job function.
• Coordinate with various providers, team members, and outreach team regarding scheduling.
• Use, protect, and disclose patients' protected health information (PHI) only in accordance with HIPAA standards.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent.
• Prefer experience in an ophthalmology practice.
• Experience with Nexgten Scheduling system is preferred.
• Bilingual skills are a plus.
• Exceptional customer service skills.

Nice-to-haves

• Experience in a healthcare setting.
• Knowledge of medical terminology.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• 401(k) matching