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MaineGeneral Health - Gardiner, ME
posted about 2 months ago
About the position
The Patient Service Representative (PSR) at MaineGeneral Health plays a crucial role in providing exceptional customer service and support within the healthcare environment. This position involves a variety of responsibilities including scheduling appointments, collecting insurance information, maintaining patient records, and facilitating communication between healthcare providers. The PSR must possess strong interpersonal skills, attention to detail, and the ability to multitask effectively in a fast-paced setting.
Responsibilities
- Greets patients and answers phones to provide excellent customer service.
- Performs clerical duties to support clinical departments as needed.
- Schedules appointment times using computerized scheduling programs.
- Verifies insurance benefits and obtains precertification/authorization as necessary.
- Determines and accepts required payments, including co-pays and deductibles, and refers to financial counselors for follow-up.
- Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy.
Requirements
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Excellent interpersonal, written/verbal communication, and support skills.
- Ability to be flexible and shift priorities quickly.
- Strong attention to detail.
Benefits
- Quality health, dental, and vision benefits.
- Wellness programs and resources for a healthy lifestyle.
- Industry-leading leave for new parents.
- Generous earned time plan for holidays and personal time.
- Employee Assistance Program for emotional wellness support.
- Employee discount program for services at MaineGeneral Medical Center.
- Tuition Reimbursement for skill development.
- 403(b) company-matching contributions up to 2% of eligible pay.
- Short-term and long-term disability insurance.
