Patient Service Representative-Gastroenterology Algonquin Full Time Days

Northwestern Memorial Healthcare • Algonquin, IL

389d

About The Position

The Patient Service Representative (PSR) plays a crucial role in providing exemplary customer service within the Northwestern Medicine healthcare system. This full-time position involves supporting the service area by managing patient check-in and check-out processes, ensuring a positive experience for patients and guests, and maintaining compliance with organizational standards.

Requirements

• High school diploma or GED equivalent.
• Zero (0) to two (2) years experience in a customer service position.

Nice To Haves

• Bachelor's degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform 'end of day' cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees