Great Lakes Medical Imaging - Williamsville, NY

posted 19 days ago

Full-time - Entry Level
Williamsville, NY
Ambulatory Health Care Services

About the position

The Patient Service Representative - Hybrid Scheduler plays a crucial role in the Scheduling Team at Great Lakes Medical Imaging, working both on-site and remotely. This position focuses on providing exemplary patient care and effective communication between departments while managing scheduling tasks and patient interactions. The representative is responsible for handling phone calls, scheduling exams, and ensuring that all necessary information is accurately communicated and documented.

Responsibilities

  • Receiving inbound and making outbound phone calls.
  • Answering a multi-line telephone system, taking accurate messages, and directing calls efficiently.
  • Confirming patient's insurance provider and obtaining authorization numbers as needed.
  • Scheduling exams according to departmental availability.
  • Providing detailed information to patients regarding test preparations and arrival times.
  • Entering notes or special instructions in patient charts.
  • Acquiring necessary medical records and documents for patient charts.
  • Triaging and assigning prescriptions, authorizations, and doctors' notes to patient exams.
  • Checking voicemails and handling them appropriately.
  • Logging into the phone queue at the beginning of the shift and logging out at the end.

Requirements

  • Strong computer skills including use of information systems and Google-based programs.
  • Excellent verbal communication skills, both in person and over the phone.
  • Strong customer service skills and diplomacy.
  • Ability to work in a fast-paced environment with accuracy while scheduling multiple exams.
  • Critical thinking skills and a positive attitude.

Nice-to-haves

  • Experience in radiology or medical terminology preferred.

Benefits

  • Competitive hourly pay ranging from $16 to $19.
  • Flexible work schedule with hybrid work options.
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