Patient Service Representative I- Bilingual Required

Variety Care - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Ambulatory Health Care Services

About the position

The Patient Service Representative I is a crucial role within the administration department, responsible for providing exceptional customer service to patients in a healthcare setting. This position requires bilingual proficiency in Spanish and English, as it involves direct interaction with patients, scheduling appointments, and managing patient information. The representative plays a key role in ensuring a smooth patient experience from check-in to check-out, while adhering to privacy policies and maintaining a welcoming environment.

Responsibilities

• Receives patients at the reception window and obtains required information/documentation at check-in.
• Updates financial and family information for each patient visit in electronic medical records.
• Schedules appointments and posts charges and payments at the time of check-out.
• Verifies any late or open balances and reminds patients of outstanding balances.
• Calls billing assistance to help patients with balance questions.
• Accepts payments and secures daily collections, balancing daily transactions.
• Maintains order in the waiting area and calls custodial staff as needed.
• Follows HIPAA guidelines and Variety Care's privacy policies.
• Ensures office equipment is in good working order and notifies staff of any issues.
• Supports Variety Care's accreditation as a Patient Centered Medical Home and works towards healthcare reform goals.

Requirements

• High School Diploma or GED.
• Bilingual in English and Spanish.
• Basic mathematic skills and legible handwriting.
• Ability to work with the public and handle confidential information.
• Basic data entry and keyboarding knowledge.
• Ability to communicate effectively with patients and staff.
• Ability to work in an active and stressful environment.

Nice-to-haves

• One or more years of clerical experience.
• One or more years of customer service experience.