Patient Service Representative I

Tidewater Physicians Multispecialty Group P C - Williamsburg, VA

Full-time - Entry Level

Williamsburg, VA

About the position

The Patient Service Representative I plays a crucial role in the front office of a medical practice, providing administrative support to physicians and staff. This position involves managing patient appointments, ensuring efficient check-in and check-out processes, and delivering excellent customer service in a multi-disciplinary environment.

Responsibilities

• Schedule appointments using a multi-line telephone system.
• Check in patients for their appointments and check them out at the end of their visits.
• Greet and assist patients and other customers professionally and efficiently.
• Ensure timely delivery of patient services.
• Verify patient insurance information.
• Collect copays and outstanding balances.
• Perform additional duties as requested by the Office Manager.

Requirements

• High school diploma or equivalent required.
• One year of experience in a medical environment preferred.
• Knowledge of computer systems and applications.
• Familiarity with office equipment and medical terminology.
• Strong attention to detail and excellent customer service skills.
• Ability to communicate effectively and professionally.