Patient Service Representative I

Variety Care - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Ambulatory Health Care Services

About the position

The Patient Service Representative I at Variety Care is responsible for providing excellent customer service to patients, managing appointment scheduling, and ensuring accurate patient information is collected and maintained. This entry-level position plays a crucial role in the front office operations, supporting the overall patient experience and contributing to the organization's commitment to patient-centered care.

Responsibilities

• Answers telephones and schedules appointments.
• Obtains patient information and prepares charts for examination.
• Collects and secures payments at patient check-out.
• Provides back-up coverage for Front Office Telephone Operator(s).
• Receives patients at the reception window and obtains required documentation.
• Updates patient information in electronic medical records.
• Posts charges and payments at the time of check-out.
• Verifies late or open balances and reminds patients of outstanding balances.
• Calls billing assistance for patient inquiries regarding balances owed.
• Accepts payments and ensures daily collections are secured.
• Balances daily transactions and maintains order in the waiting area.
• Calls custodial staff for assistance as needed.
• Follows HIPAA guidelines and Variety Care Privacy policies.
• Notifies staff of any office equipment issues.
• Provides training and coaching to mentors/preceptors.
• Supports Variety Care's accreditation as a Patient Centered Medical Home.
• Works towards achieving the goals of the Triple Aim of healthcare reform.

Requirements

• High School Diploma or GED.
• Legible handwriting and basic mathematic skills.
• Experience working with the public.
• Basic data entry and keyboarding skills.
• Experience handling confidential information.
• Ability to work in an active and stressful environment.

Nice-to-haves

• Bilingual (English/Spanish).
• Experience communicating with patients and staff.
• Experience working with difficult patients.