Patient Service Representative I

Full-time

Bethpage, NY

Ambulatory Health Care Services

About the position

The Patient Service Representative I plays a crucial role in delivering exceptional customer service and ensuring a positive patient experience at a medical facility. This position involves coordinating various clerical tasks, including answering phones, greeting patients, scheduling appointments, and managing patient intake and checkout processes. The representative is responsible for maintaining accurate patient records, collecting payments, and facilitating communication between patients and clinical staff to ensure a seamless experience.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Keeps the front desk area clean and organized.
• Registers new patients and updates existing patient demographics by collecting detailed patient information.
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients' arrival.
• Schedules follow up services and office visits for patients.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs and placing orders.
• Protects patient confidentiality and secures protected health information (PHI).
• Ensures proper hand off of responsibilities once their task is completed.
• Meets established attendance criteria and starts work promptly.
• Respects and acknowledges the organization's commitment to cultural diversity.
• Consistently demonstrates good use of time and resources.
• Ensures that all medical records are accurate and complete.
• Performs other position related duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Some college work preferred.
• Minimum of 1-3 years' customer service experience required.
• Experience in a medical office, specifically in urology, preferred.
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations and experience in navigating EMRs.
• Ability to answer multiple incoming telephone calls.
• Demonstrate excellent organizational skills and multi-tasking abilities.
• Customer-oriented with ability to remain calm in difficult situations.
• Ability to work independently and manage multiple deadlines.
• Ability to comprehend established office routines and policies.
• Ability to keep financial records and perform mathematical tasks.
• Knowledge of Medical Terminology.
• Excellent verbal and written communication skills.
• Proficient interpersonal relations skills.
• Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
• Ability to navigate online health insurance portals to verify benefits.

Nice-to-haves

• Experience in urology preferred.
• Basic knowledge of CPT procedure coding and ICD-10 diagnostic coding preferred.

Benefits

• Health savings account