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Patient Service Representative I
Neighborhood Health Center - Tigard, OR
posted 3 days ago
About the position
Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support. This position is the first point of contact for patients at Neighborhood Health Center, answering all incoming medical-related calls from patients to schedule appointments, answer general inquiries and questions, and transfer triage and clinical calls as appropriate. This position serves patients and customers in a fast-paced, challenging, multi-telephone call center.
Responsibilities
- Answers incoming Medical phone calls timely, professionally and with courtesy and respect.
- Screens Medical calls using established protocols to determine caller needs and handles or redirects callers appropriately.
- Documents frequently and routes messages to appropriate Medical staff members in EHR system.
- Pre-registers Medical patients in Electronic Health Record (EHR).
- Schedules Medical patients in EHR, following office scheduling guidelines.
- Inputs all data into EHR accurately.
- Assists in confirming Medical appointments.
- Helps contact and reschedule Medical patients when providers' schedules change.
- Opens phones in accordance with clinic policy and transfers phones to answering service upon closing.
- Remains calm and effective in high-pressure and emergency situations.
- Assists in new employee training on specific tasks, as needed.
- Performs other duties as assigned.
Requirements
- High school diploma or equivalent.
- At least one-year experience in a fast-paced customer service setting, preferably in healthcare.
- Ability to fluently communicate in Spanish is strongly preferred.
Nice-to-haves
- Basic knowledge of medical terminology and insurance billing terms.
- Knowledge of customer service principles and practices.
- Ability to proficiently use EPIC Electronic Health Record.
Benefits
- 20 days of PTO (based on full time employment)
- 9 paid holidays
- Health/dental/vision insurance
- Quarterly wellness reimbursements
- Generous 401k retirement plan with employer match
- Employer paid disability insurance
- EAP and life insurance
