Charlotte Hungerford Hospital - Winsted, CT
posted 2 months ago
Part-time,Full-time - Entry Level
Winsted, CT
Hospitals
About the position
The Patient Service Representative (PSR) plays a crucial role in ensuring the smooth operations of the front desk and reception area within the outpatient rehabilitation office. This position is integral to providing exceptional customer service, managing patient registration, scheduling appointments, and verifying insurance information. The PSR is expected to communicate effectively with patients and medical personnel, contributing to a high-quality healthcare experience.
Responsibilities
- Manage front desk operations and reception area functions.
- Provide exceptional customer service to patients and visitors.
- Handle patient registration and scheduling of appointments.
- Verify insurance information and assist with billing inquiries.
- Maintain a clean and organized reception area.
Requirements
- High school diploma or equivalent required.
- Basic computer operating knowledge and basic math skills for handling monetary transactions required.
- Medical office experience preferred.
- Knowledge of medical terminology and third-party billing/reimbursement preferred.
- Exceptional communication and interpersonal skills.
Nice-to-haves
- Advanced secretarial education.
- Experience in a fast-paced medical office environment.
Benefits
- Competitive benefits program designed for work/life balance.
- Opportunities for career development and growth.
