Patient Service Representative/Medical Secretary - Gastroenterology

Maine Medical Center - Brunswick, ME

Part-time - Entry Level

Brunswick, ME

Hospitals

About the position

The Patient Service Representative/Medical Secretary position at Mid Coast Medical Group - Gastroenterology, part of MaineHealth, is a vital role that provides essential administrative and office support to a multi-physician practice. This full-time position is designed for individuals who are committed to delivering high-quality service in a healthcare environment. The representative will be responsible for managing various administrative tasks that ensure the smooth operation of the practice, facilitating communication between patients and healthcare providers, and maintaining a welcoming atmosphere for patients visiting the facility. In this role, the Patient Service Representative/Medical Secretary will engage with patients, schedule appointments, manage patient records, and handle inquiries both in person and over the phone. The position requires a strong focus on customer service, as the representative will be the first point of contact for patients and their families. The ability to communicate effectively and maintain professionalism, even in stressful situations, is crucial. Additionally, the representative will be expected to perform accurate data entry and maintain confidentiality regarding patient information, adhering to all relevant healthcare regulations and standards. The ideal candidate will possess excellent organizational skills, enabling them to manage multiple tasks efficiently. They should be comfortable using office equipment and have a solid understanding of customer service principles. This position not only requires the ability to work independently but also as part of a team, contributing to a collaborative work environment that prioritizes patient care and satisfaction.

Responsibilities

• Provide administrative and office support for the providers in a multi-physician practice.
• Manage patient scheduling and appointment coordination.
• Handle patient inquiries and provide information in person and over the phone.
• Maintain patient records and ensure confidentiality of sensitive information.
• Perform accurate data entry and manage office equipment effectively.
• Communicate clearly and professionally with patients and healthcare staff.
• Assist in maintaining a welcoming and organized office environment.

Requirements

• High School graduate or equivalent preferred.
• One (1) year of related experience, preferably in a healthcare setting.
• Knowledge and skills in using office equipment.
• Understanding of customer service concepts and techniques.
• Excellent organizational skills with the ability to accomplish multiple tasks.
• Strong communication and interpersonal skills.
• Proficient computer skills.
• Ability to read, understand, and follow oral and written instructions.
• Ability to maintain confidentiality.
• Ability to work independently and as a team member with minimal supervision.
• Experience in customer relations.
• Accurate data entry skills.

Benefits

• Up to $2,000 sign-on bonus for eligible candidates hired into a full or part-time Medical Secretary position.