Advisory Board - Muncie, IN
posted about 1 month ago
Full-time - Entry Level
Onsite - Muncie, IN
Professional, Scientific, and Technical Services
About the position
As a Patient Service Representative at Optum, you will play a crucial role in enhancing patient experiences within a collaborative healthcare environment. Your responsibilities will include greeting patients, managing intake processes, handling payments, and maintaining medical records, all aimed at improving health outcomes and advancing health equity.
Responsibilities
- Greet patients as they arrive and manage wait time
- Assist patients with intake processes including copying required documents
- Collect co-payments, co-insurance and deductibles and issue receipts
- Manage cashier box and daily deposits according to company policies
- Process walk-in patients and visitors
- Answer phones and schedule appointments
- Manage medical records (maintains, files/scans, prepares for schedule)
- Ensure all correspondence is scanned and/or filed in a timely manner
- Run insurance eligibility for patients
- Process requests for medical records release and maintain appropriate logs
- Perform all other related duties as assigned
Requirements
- High School Diploma / GED (or higher)
- 1+ years of experience in a healthcare or customer service-related field
Nice-to-haves
- Experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
- Knowledge with insurance eligibility
- Knowledge of EMR software
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
